Inside Sales Executive

Key Responsibilities

• Serve as a trusted advisor and primary point of contact for premium customers through calls, virtual consultations, emails, and digital channels.
• Respond quickly to inbound inquiries and make outbound follow-up calls to warm leads.
• Understand each customer's need (purpose, budget, occasion, preferences) before recommending a stone or piece.
• Recommend the right semi-precious gemstones and jewellery, explaining quality, origin, certification, pricing, and care honestly.
• Handle objections, close orders, and confirm payment and delivery details.
• Upsell and cross-sell relevant products where they genuinely suit the customer.
• Follow up on pending quotations, abandoned carts, and undecided customers until the deal is closed.
• Deliver a luxury customer experience with expert guidance, product knowledge, and end-to-end sales assistance.
• Build long-term relationships to drive loyalty, referrals, and repeat business.
• Maintain accurate records of customer interactions, opportunities, and sales activity in the CRM.
• Collaborate with dispatch, payments, and support teams for seamless order fulfillment.
• Consistently achieve monthly revenue, order value, and conversion targets while upholding premium brand standards.

Qualifications

• Knowledge of gemstones, jewellery, or astrology-related products.
• Experience selling products in the 5,000 - 20,000 range.
• Experience in consultative or high-consideration selling.