(USA) Member Specialist

About the Role

The Member Specialist ensures the area of responsibility is maintained in accordance with Company policies and procedures.

Key Responsibilities

• Properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Providing member service by maintaining exit areas, reviewing member receipts, acknowledging members, identifying member needs, assisting members with purchasing decisions, and assisting members with locating merchandise.
• Providing member service by maintaining the self-checkout area, resolving member issues and concerns, promoting Sam's Club products and services, providing guidance and support to members regarding self-service technology, processing member purchases, and assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Assisting members with transactions utilizing the self-checkout area.
• Assisting with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Assisting with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.
• Complying with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completing work assignments and priorities by using policies, data, and resources; collaborating with managers, coworkers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Requirements & Tech Stack

• Retail experience
• Operating front end equipment (e.g., cash register)
• Working with mobile retail applications

Qualifications

• Minimum Qualifications: Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
• Preferred Qualifications: Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

The hourly wage range for this position is $18.00 to $26.00.