Teller

About the Role

As a Teller at Indiana Members Credit Union, you will be the primary point of contact for members, ensuring a positive and efficient banking experience. You will accurately and securely process financial transactions, maintain cash handling integrity, and adhere to regulatory compliance standards. Additionally, you will identify member needs and provide information about credit union products and services to foster customer satisfaction and retention. Your attention to detail and communication skills will be key to building trust and lasting relationships with members.

Key Responsibilities

• Process member transactions, including:
• Deposits
• Withdrawals
• Loans and credit card cash advances
• Loan and credit card payments
• Money orders, cashier checks, corporate checks
• Wire transfers
• Payroll deduction forms
• Direct deposit forms
• Cross-sell credit union products.
• Update member accounts.
• Handle member problems and complaints.
• Access safe deposit boxes.
• Handle and maintain security of large amounts of cash.
• Communicate with back-office departments for assistance and member requests.
• Open and close various types of accounts and certificates.
• Create/order ATM/Debit cards for members.
• Process stop payments.
• Print statements and histories for members.
• Perform remote capture of checks.
• Balance cash drawer daily.
• Assist with night deposits and ATM deposits.
• Other branch duties may include:
• Counting cash delivery
• Balancing ATM
• Filing
• Keeping teller area and branch clean and organized
• Assisting with "end of day" duties
• Stocking lobby with supplies

Requirements & Tech Stack

• Basic computer and technology skills
• Attention to detail, maintain adaptability, flexibility, and organizational skills
• Excellent interpersonal and customer service skills
• Honest, accountable, maintains confidentiality
• Fluent in the English language
• Skilled in use of core system, CRM, and imaging once training is completed.

Qualifications

• High school diploma, GED or equivalent
• Previous cash handling and customer service experience

Work Environment

• Retail branch

Physical Demands

• May require standing or sitting for an extended period of time.
• Extended period of time viewing a computer monitor.
• Handling: ability to touch, feel, lift, operate and control equipment, tools and objects with the hands.
• Reaching.
• Carrying, lifting up to 25 lbs.

Travel Required

• Minimal to none