On-line Service Specialist
Solis
Mumbai, Maharashtra, India9h agovia LinkedIn
About the Role
- Responsible for online telephonic support for technical queries from Australian market customers.
Key Responsibilities
- Provide timely updates on customer complaints via Freshdesk or other designated systems (WhatsApp).
- Conduct periodic product training for customers and in-house engineers.
Requirements & Tech Stack
- Professional English speaking communication.
- Good knowledge on Electrical and Electronic or power electronics, solar inverters products.
Qualifications
- Good knowledge of power electronics, solar inverters, PV module fundamentals, and solar power plants.
- Qualification: BE/B-Tech/Diploma in Electrical, Electronics-Telecommunication.
- Professional English communication skills in speaking and writing.
- Preference for candidates already working or with good experience in handling solar string inverters.
- Preference for candidates from Navi Mumbai, Thane, Kalyan, Dombivali.
- Preference for candidates who can join within 15 days.