IT Support Specialist
Workship by Sumadhura
Bengaluru, Karnataka, India1h agovia LinkedIn
About the Role
The IT Support Specialist is a full-time, on-site role based in Bengaluru, responsible for providing day-to-day technical support to users across Workship’s managed workspaces. This role involves diagnosing and resolving hardware and software issues on desktop computers, supporting network connectivity, and ensuring that critical IT systems function reliably.
Key Responsibilities
- Respond to help desk tickets.
- Guide users through troubleshooting steps.
- Perform routine maintenance.
- Escalate complex issues to senior technical staff or vendors when needed.
- Set up new workstations.
- Maintain asset inventories.
- Document solutions.
- Contribute to continuous improvement of IT processes to support a seamless workspace experience.
Requirements & Tech Stack
- Technical Support
- Help Desk Support for end users
- Troubleshooting
- Desktop Computers in a business environment
- Foundational knowledge in Information Technology, including operating systems, networks, and common office applications.
- Experience with ticketing systems will be beneficial.
- Experience with basic network configuration will be beneficial.
- Experience with IT asset management will be beneficial.
Qualifications
- Strong communication skills.
- Customer-focused attitude.
- Ability to work on-site in Bengaluru as part of a collaborative team.
- Relevant diploma or bachelor’s degree in IT, Computer Science, or a related field is preferred.
- Industry certifications such as CompTIA A+, Network+, or equivalent are an added advantage.