Cashier Associate

About the Role

Increases customer confidence and loyalty by providing accurate, fast, and courteous customer checkout. Effectively scans, packages, and receives payment for customer purchases, expediting the flow of groceries through the checkout lane. Maintains financial responsibility in their service lane.

Key Responsibilities

• Creates a welcoming environment for customers to enhance confidence and loyalty.
• Listens to and appropriately escalates customer concerns to management with a positive attitude.
• Stocks front-end products, restocks, and uses supply items efficiently to eliminate waste and maintain low supply costs.
• Manages lane according to service standards.
• Assists in training new cashiers.
• Uses the Point of Sale (POS) system to record sales, handling various tenders including Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, coupons, and checkout procedures according to company policy.
• Understands and adheres to company limits on cash shortages and/or overages, and works to control loss.
• Adheres to guidelines on restricted sale items (e.g., Alcohol, Tobacco).
• Assists customers in unloading purchases onto the conveyor belt.
• Packs customer purchases to prevent damages.
• Carries or pushes groceries in a shopping cart to the customer's car and loads groceries into the vehicle.
• Checks the price of merchandise in all departments as needed.
• Collects shopping carts from the parking lot and other areas and returns them to the designated area.
• Ensures company standards for safety, proper food handling, sanitation, and productivity are maintained.
• Adheres to all regulatory compliance requirements pertaining to food safety, USDA, COOL, and DOA.
• Executes product recalls and withdrawals in a timely manner, ensuring items are secured and removed from customer access.
• Reinforces safety programs by complying with safety procedures and inspecting/reporting unsafe conditions to store management.
• Notifies management of customer or employee accidents.
• Reports all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Ensures adherence to wage and hour policies and regulations.
• Cultivates a culture of safety within the store.
• Ensures self and all associates are working safely and have received necessary safety training.
• Ensures Hazardous Assessments are posted and Personal Protective Equipment (PPE) is available and utilized as required.
• Ensures equipment is in good repair; reports and assists with remediation of safety hazards.

Requirements & Tech Stack

• Point of Sale (POS) system
• Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, coupons
• Basic computer skills for online training

Qualifications

• High School / GED Diploma
• English language proficiency
• Customer Service skills
• Effective communication skills
• Ability to handle stressful situations
• Compliance with all company policies and procedures
• High standard of integrity and reliability
• Authorization to work in the United States or the ability to obtain the same
• Successful completion of pre-employment drug testing and background check.

Environmental Factors

• Retail - General
• Physical Demands: Regularly required to stand or walk, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements. Frequently required to reach, carry, push, or lift up to 30 lbs. Occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 10 ft.
• Working Conditions: May be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid working conditions.
• Safety Risk Factors: Frequently required to twist back and/or neck, walk on slippery or cluttered surfaces, work with hazardous equipment, and be exposed to sharp objects. Occasionally exposed to loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and other toxins.
• Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment (racks, carts, pallet jacks, shopping carts).
• Personal Protective Equipment: Goggles, Gloves, Back Brace.
• Pulling Requirement: 250 lbs.
• Lifting Requirement: 30 lbs.
• Shifts: Varied shifts.