Assistant Manager

About the Assistant Manager Role

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional “Judgement Free” member experience. This role will be heavily involved with team member onboarding and training. The Assistant Manager will lead the team through task completion and drive the success of club priorities and KPI goals, focusing on key behaviors that create an exceptional member experience and ensuring team members have the tools to do so.

Key Responsibilities

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Order club supplies and retail product.
• Track KPI to identify areas of strengths and opportunities; game plan with the club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.
• Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
• Help to promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly and consistently clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
• Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (e.g., Dispensers, leaky faucets, fixtures).

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Requirements & Tech Stack

• Preferred: 9-12 months of experience in a customer service environment.
• Preferred: 9-12 months of experience supervising and leading teams.
• Exhibit a positive and upbeat attitude.
• Passion for delivering a consistent and exceptional experience to members, guests, and fellow PF team members.
• Team player who prides themselves on being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Comfortable guiding and supporting team members to complete tasks.
• Act with integrity and show respect to everyone around you; act as a role model.
• Strong communication skills and ability to listen and empathize.
• Ability to quickly apply information learned during online and hands-on training.
• Enjoy coaching and leading others to success.
• Ability to comfortably manage through conflict.

Physical Demands

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communication in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.