Hospitality Operations Management Development Program Associate

About the Role

The Live! Casino & Hotel Management Development Program (MDP) is an opportunity for recent college graduates interested in building a career in the hospitality, entertainment, and gaming industry. The program provides exposure to various business and operational areas, including Hotel Operations, Food & Beverage, Guest Services, Marketing, Human Resources, Finance, Entertainment, and Events & Conventions. The program combines hands-on operational experience, leadership development, management coaching, and business acumen training. Associates will rotate through key departments to gain a comprehensive understanding of property operations and guest experience.

Key Responsibilities

• Commit to the successful completion of all phases of the Management Development Program for future leadership opportunities.
• Participate in rotational assignments across multiple hospitality and operational departments.
• Complete the Live! Leadership Development Curriculum.
• Demonstrate adaptability, curiosity, and a willingness to learn in various business environments.
• Build strong relationships with team members and leaders across the organization.
• Work a flexible schedule, including days, evenings, weekends, holidays, and overnight shifts, depending on rotational assignments.
• Master and uphold the Live! 5 Service Standards.
• Support operational initiatives to enhance guest satisfaction, team member engagement, and business performance.
• Foster memorable, personalized experiences for guests.
• Perform other duties as assigned.

Requirements & Tech Stack

• Passion for hospitality, guest service, entertainment, and creating exceptional customer experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work effectively both independently and within a team.
• Demonstrated adaptability and willingness to learn in a fast-paced, dynamic environment.
• Strong organizational, problem-solving, and time management skills.
• Ability to communicate professionally and effectively in English, both verbally and in writing.
• Proficiency in basic computer applications and business systems.
• Ability to read and comprehend operational procedures and perform basic mathematical calculations.
• Flexible working schedule to include weekends and holidays.
• Open to relocation based on future open positions.
• Must be able to obtain and maintain a valid gaming license.
• Upbeat, outgoing, and positive attitude.
• Ability to work in a loud, high-energy environment.
• Available to work all shifts: day, swing, weekdays, weekends, and holidays.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Ability to handle multi-tasking and perform heavy work, exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to bend, stoop, and squat.
• Ability to stand for long periods of time without sitting or leaning.
• Ability to climb, bend, stretch, twist, or reach with your body and arms.
• Work under variable temperatures and noise levels.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• Work in an environment where smoking is allowed.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Tourism Management, Hotel & Restaurant Management, Event Management, or a related field preferred.