Technical Support and design (CCTV , Fire , PA)

Job Title: Technical Support and Design Engineer

Domain: CCTV | Fire Alarm | Public Address Systems

Location: Pune

Department: Technical / Projects / Pre-Sales

Key Responsibilities

• Prepare system designs for CCTV, Fire Alarm, and Public Address systems based on customer requirements, drawings, BOQ, and tender specifications.
• Prepare BOQ, technical compliance sheets, datasheets, system architecture, and solution proposals.
• Perform CCTV camera selection, coverage planning, storage calculations, bandwidth calculations, and server/NVR/VMS sizing.
• Support configuration and commissioning of IP cameras, NVRs, VMS platforms, and network-based surveillance systems.
• Design Fire Alarm systems including detector selection, loop calculation, panel selection, modules, interfaces, and system architecture.
• Support programming, testing, commissioning, and troubleshooting of Fire Alarm panels.
• Design Public Address systems including speaker selection, amplifier sizing, zone planning, and basic load calculations.
• Provide technical support to customers, system integrators, consultants, and internal sales teams.
• Assist the sales team in selecting technically suitable products and preparing solutions.
• Review tender specifications and prepare technical compliance/deviation statements.
• Prepare drawings, schematics, system block diagrams, and technical documentation.
• Conduct product demonstrations, FAT/SAT, and customer training when required.
• Coordinate with OEM technical teams for complex technical issues.
• Troubleshoot hardware, software, networking, and integration-related issues.
• Maintain project documentation, configuration files, and technical reports.
• Provide remote as well as onsite technical support.
• Travel to customer/project sites when required.

Technical Knowledge

CCTV & VMS

• IP Cameras, NVR/DVR, VMS
• Camera lens and coverage selection
• Storage and bandwidth calculation
• Networking fundamentals – IP addressing, VLAN, PoE, switches
• Video analytics and basic system integration
• ONVIF, RTSP, and related CCTV protocols

Fire Alarm

• Addressable Fire Alarm Systems
• Detectors, MCPs, sounders, modules, and interfaces
• Loop architecture and system configuration
• Cause & Effect programming
• Basic understanding of applicable fire alarm standards

Public Address

• 100V Line PA Systems
• Speakers and amplifier sizing
• Zone-based PA architecture
• Emergency/Public Address fundamentals
• Basic audio system troubleshooting

Qualifications

• Diploma / BE / B.Tech in Electronics, Electrical, Instrumentation, E&TC, or related engineering field.
• Freshers or candidates with 0–2 years of relevant experience can apply.
• Candidates with hands-on exposure to ELV / Security / Fire systems will be preferred.

Skills Required

• Strong technical and troubleshooting ability
• Basic knowledge of networking
• Ability to read technical drawings and specifications
• Good communication and customer-handling skills
• Working knowledge of MS Excel, Word, and PowerPoint
• AutoCAD knowledge will be an advantage
• Willingness to learn multiple technologies
• Willingness to travel for projects and technical support

Preferred Candidate Profile

• Technically curious and interested in developing expertise across CCTV, Fire Alarm, and PA systems.
• Comfortable working across design, pre-sales support, configuration, commissioning, and troubleshooting.
• Ability to learn new technologies and OEM platforms quickly.