US Voice Process
Moon Consultants
Pimpri-Chinchwad, Pune(Viman Nagar +11), Mumbai (All Areas)(Airoli +7)0–3 yrs1h agovia Naukri
Role & Responsibilities
- Handle international customer queries through calls, chat, and other voice/non-voice channels.
- Provide accurate and timely resolutions to customer concerns.
- Maintain professional written communication and service quality.
- Understand customer issues and provide appropriate solutions.
- Maintain proper records and update customer information accurately.
- Work in rotational/night shifts as per business requirements.
Requirements & Tech Stack
- Excellent English communication skills, especially written English.
- Good typing, comprehension, and problem-solving skills.
- Comfortable working in an international BPO/customer support environment.
- Willing to work in rotational/night shifts.
Qualifications
- Graduates | All can apply.
- Freshers are welcome.
Note: No BE/BTech/BPharma candidates are eligible for this role.