Field Technician I, MN

The Role

As a Field Technician I, you will support enterprise customers by installing, maintaining, troubleshooting, and restoring network services in the field. This entry-level role is designed for individuals eager to learn, enjoy hands-on technical work, and are interested in building a long-term career in telecommunications. You will develop the skills needed to independently support customer and network operations through a combination of structured training, instructor-led learning, and on-the-job experience. Must be willing to service the greater Minneapolis, MN market.

Key Responsibilities

• Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and restore network.
• Proactively identifies potential problem areas to ensure network and company integrity.
• Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET, and IP network layers for all available bandwidths.
• May install and test network and customer premise equipment (CPE) including installation and delivery of end-user services.
• Installs, activates, tests, and maintains network services and telecommunications equipment.
• Performs basic troubleshooting and repair activities for customer and network service issues.
• Conducts fiber testing, Ethernet testing, and circuit validation activities.
• Travels to customer and network locations to complete field service work.
• Supports outage response and service restoration efforts, including participation in an on-call rotation.
• Delivers a positive customer experience through professional communication and technical support.
• Follows safety procedures while working in a physically demanding field environment.
• Collaborates with team members and participates in ongoing training and development programs.

Requirements & Tech Stack

• High School Diploma or GED.
• Up to 2 years of relevant job experience, including 1+ years of network monitoring, installation, or maintenance/repair.
• Basic networking knowledge and an interest in telecommunications technology.
• Valid driver's license with the ability to operate a company vehicle.
• Ability to work in a field environment, including climbing, crouching, lifting, and other physical job requirements.
• Strong learning aptitude, work ethic, and problem-solving skills.
• Ability to work overtime and participate in an on-call rotation.
• Strong communication skills and a customer-focused mindset.
• Demonstrated reliability and commitment to long-term career growth.
• Ability to sit, climb, balance, stoop, kneel, crouch, and crawl.
• Ability to lift 50 lbs.
• Ability to work in all weather conditions.

Qualifications

• 0 to 2 years of experience in a technical, telecommunications, or field service role.
• Experience with telecommunications installations, troubleshooting, or maintenance activities.
• Fiber optic installation or testing experience.
• Ethernet or circuit testing experience.
• Experience as a Telecom Technician, Fiber Network Technician, or Transmission Technician.
• Rack-and-stack experience within network or telecommunications environments.
• Technical school, trade school, or community college training in a related field.
• Hands-on experience working with network infrastructure or telecommunications equipment.