HIM Release of Information Specialist I

Key Responsibilities

• Ensures, safeguards, and protects patient privacy by staying current with Federal and State Regulations and organization policies regarding privacy, confidentiality, and release of information.
• Receives requests, validates authorization legality, and identifies requester type.
• Ensures all releases of information comply with requests, authorization, policies, and State and Federal HIPAA regulations and guidelines.
• Logs requests into the Release of Information tracking system utilizing OnBase and EPIC.
• Scans authorizations into the release module according to documented process.
• Identifies and accurately selects appropriate patient information from the legal health record and designated record set.
• Locates and includes information imported or scanned into the EHR that is not available via the release module.
• Reviews scanned documentation prior to release to ensure accuracy and reports improperly scanned documentation.
• Releases records in the requested format, creating electronic files for CDs, email, patient portal, or requester portals.
• Understands cybersecurity dangers and follows rules for encrypting electronic communication, CDs, and email.
• Provides excellent customer service, ensuring understanding of customer requests and assisting appropriately.
• Performs clerical functions such as answering phones, copying, faxing, distributing mail, and ordering/delivering supplies.

Minimum Job Requirements

• Education: High School Diploma or GED Equivalent
• Experience: Typically requires 0-1 years of experience in healthcare or customer service.

Knowledge / Skills / Abilities

• Excellent communication, interpersonal, customer service, and organizational skills.
• Strong ethical skills to handle confidential information with integrity.
• Strong research skills to identify appropriate PHI in historical and current patient records.
• Excellent spelling, grammar, and punctuation skills.
• Ability to adapt to and accurately work with new technology and artificial intelligence.
• Strong understanding of cyber security risks and proper reporting.
• Meet or exceed department quality and productivity expectations.
• Advanced computer skills including proficient keyboarding and experience with Microsoft Office products, electronic mail, and/or electronic health information record systems.
• Ability to read and comprehend medical terminology, human anatomy, and disease processes, and/or State and Federal regulations related to HIPAA and release of medical information.
• Ability to work independently with minimal supervision and make decisions with good judgment.
• Demonstrates strong problem-solving skills, including handling difficult situations.
• Ability to prioritize workload, multi-task, and work under pressure in a fast-paced environment with time constraints.
• High attention to detail and accuracy.

Physical Requirements And Working Conditions

• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.