Software Engineer

Key Responsibilities

• Provide 1st level support via telephone and ticket.
• Act as the first point of contact for SAP authorization-related queries and access issues from end users.
• Receive, verify, and process user access request tickets in line with company policies and compliance requirements.
• Perform basic troubleshooting for user access issues (e.g., missing roles, incorrect authorizations).
• Assist with password resets, user lock/unlock issues, and user ID management within SAP systems.
• Use transaction codes (e.g., SU53, ST01) to perform preliminary analysis of access problems.
• Communicate clearly with users to gather required information and provide timely updates.
• Escalate complex or unresolved authorization issues to second-level support or SAP security team.
• Maintain up-to-date records of access requests, issue resolutions, and FAQs to support knowledge base development.
• Assist in ensuring compliance with internal controls and audit requirements by following authorization procedures.

Requirements & Tech Stack

• Engineering Bachelor’s degree in computer science, Information Technology, or a related field.
• SAP security/Authorizations knowledge within S4/HANA, FIORI, SAP C4 & FSM, SuccessFactors.
• Enjoyment of customer- and service-oriented work.
• Good communication and problem-solving skills.
• Ability to work in teams.
• Excellent communication skills in English, both written and verbal.
• Experience in working with global stakeholders and ability to work with intercultural teams.
• Extensive experience collaborating in SCRUM-based Agile teams.
• Flexibility to work according to German time zones.
• Available for short-term international travel for meetings, training, and project activities.

Exposure to German language/culture is a plus.