Guest Relation In charge

Job Title: Guest Relation In-charge

Company: Joyalukkas

About the Role

We are seeking a proactive and customer-focused Guest Relation In-charge to oversee customer experience and elevate service standards across the showroom. In this role, you will serve as the primary point of contact—welcoming shoppers, addressing customer feedback, resolving escalated issues, and guiding floor teams to deliver attentive, high- quality hospitality. Your goal is to ensure every visitor enjoys a seamless, welcoming, and memorable retail experience.

Key Responsibilities

• Greet and engage with customers, offering assistance and recommendations.
• Monitor and ensure that sales staff effectively deliver on customer needs, including offering of refreshments and personalized assistance.
• Resolve customer issues with empathy, fairness, and speed, maintaining a positive relationship while adhering to store policies.
• Lead and support the store team to deliver excellent customer service and meet sales targets.
• Analyze customer visit frequency, purchase trends, and satisfaction scores from CRM data to prepare periodic insights and actionable recommendations for store leadership.
• Inform customers about new products, offers, and promotions to drive sales.
• Provide management with feedback and reports on customer preferences and trends.

Qualifications

• MBA/Post Graduation in Hospitality, Marketing, Retail Management, or a related stream.
• Experience in a customer-facing role, preferably in retail or hospitality.
• Strong communication and problem-solving skills.
• Excellent verbal and written communication skills with strong active listening capabilities.
• Ability to lead and motivate a team.

Encourage Female candidates to apply for this role.