Overnight Stock Associate

About the Role

As a Ross Stores, Inc. Overnight Stock Associate, you will be responsible for ensuring customers have a positive shopping experience by efficiently following company best practices and maintaining a clean work area.

Key Responsibilities

• Understands and practices safety behaviors as the number one priority.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment, ensuring clear egress to emergency exits.
• Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all Customers and Associates with respect and courtesy, remaining friendly and professional.
• Recognizes fellow Associates using Company recognition programs.
• Assists Customers in any way necessary, including register-trained functions, assisting with merchandise, and answering questions.
• Greets all Customers with eye contact, a smile, and appropriate greetings, and says "thank you" with every register transaction.
• Provides prompt and efficient responses to Customers and responds to Customer Service calls immediately.
• Handles Customer issues courteously and helpfully, involving Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store.
• Expedites newly received merchandise to the sales floor with urgency, merchandising items per company best practice and maintaining merchandise/brand familiarity.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position, and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash, credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification for approval of disposals.
• Follows all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role and maximizes productivity by executing Store best practices.

Requirements & Tech Stack

• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Qualifications

• Ability to effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.