AHS Specialist
Amazon
Hyderabad, Telangana, India2h agovia LinkedIn
About the Role
The AHS Specialist acts as the primary interface between Amazon and its third-party business partners (Sellers) on the Amazon platform. The role focuses on providing world-class support, predicting seller needs, and offering solutions to help partners better serve their customers.
Key Responsibilities
- Manage the end-to-end compliance journey of assigned sellers.
- Act as a dedicated point of contact to drive completion across multiple legislations.
- Provide clear guidance, proactive outreach, and consistent follow-up.
- Address chronic system issues.
- Provide process improvements.
- Develop internal documentation.
- Contribute to a team environment.
- Adhere to service level agreements for phone and/or email cases.
Requirements & Tech Stack
- English and Italian fluency (speak, write, and read).
- Voice Process (Inbound and Outbound Calling).
- Rotational Shifts and Week Offs, with flexibility for business requirements.
- Experience with MS Excel, Word, SharePoint, and PowerPoint.