Junior Support Engineer

About the Role

Partner One is seeking a Junior Support Engineer for its Riverside Data Centre in California. This is a hands-on, junior technical role focused on IT support, hardware, networking, and data centre operations. You will work with an existing Data Centre Engineer and wider IT teams, assisting with daily requests and providing on-site support. The ideal candidate is practical, reliable, and eager to learn, comfortable with IT hardware and following technical instructions.

Key Responsibilities

• Install, rack, and cable servers, switches, and other network equipment.
• Assist with basic installation and decommissioning of Data Centre hardware.
• Provide ‘Smart Hands’ support for wider IT teams and portfolio companies.
• Perform tasks such as power cycling equipment, checking connections, reseating cables, and replacing basic components.
• Support the existing Data Centre Engineer with additional resource needs.
• Troubleshoot basic network connectivity issues, including checking cabling, ports, connections, and device status.
• Escalate complex infrastructure or networking issues to the appropriate engineer or technical team.
• Assist with laptop and end-user device management.
• Receive returned equipment, ensure assets are recorded and stored, wipe and securely prepare devices for re-use or disposal, and configure devices for shipping.
• Assist with IT asset and inventory management, tracking equipment entering and leaving the Data Centre.
• Follow documented processes and maintain accurate records of work completed.
• Assist with other hands-on IT and Data Centre tasks as required.

Requirements & Tech Stack

• Basic understanding of computer hardware and networking.
• Confidence working with laptops, desktops, and other IT equipment.
• Basic understanding of network concepts such as IP addresses, switches, network ports, and Ethernet connectivity.
• Interest in learning more about servers, networking, and Data Centre infrastructure.
• Ability to follow technical instructions and documented processes carefully.
• Good organization, attention to detail, and problem-solving skills.
• Willingness to ask questions and escalate when outside of knowledge or experience.
• Good communication skills and a helpful, service-focused attitude.
• Ability to work collaboratively with remote engineers and IT teams.

Preferred Requirements

Experience in any of the following would be useful, but is not essential:

• Working in an IT Help Desk, Service Desk, or desktop support environment.
• Installing or replacing computer hardware.
• Basic network troubleshooting.
• Server or network rack installation and cabling.
• Laptop imaging, configuration, or device management.
• IT asset management.
• Microsoft Windows and Microsoft 365.
• Working with a ticketing system such as Jira.
• CompTIA A+, Network+, or similar entry-level IT certifications.

Compensation

The estimated compensation range for this role is $40,000 - $60,000/ year Gross USD.