Operations Experience Intern (Spring 2027)

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably.

About The Operations Experience Team

Operations Experience exists to design intentional moments that shape how people experience a company. We partner with leaders across Operations to build communications, systems, and experiences that help people feel informed, engaged, and inspired as the organization grows.

The Role

As an Operations Experience Intern, you’ll work on real projects across internal communications, events, onboarding, employee engagement, and the systems we use to keep teams connected. Your work will contribute directly to shaping an Operations experience that grows alongside the organization. You’ll work closely with the Head of Operations Experience and cross-functional partners.

What You'll Do

• Support the development and execution of Operations communications, including drafting, editing, designing content, and ensuring information is clear, consistent, and actionable.
• Plan and create employee experiences across All Hands, events, offsites, onboarding, and other culture-building moments.
• Partner on the organization and innovation of internal resources and information systems, including digital workplace pages, communication calendars, design, and planning tools.
• Assist with event and program planning from idea through execution, including timelines, logistics, communications, materials, and follow-up.
• Conduct research, gather feedback, and help identify opportunities to make Operations experiences simpler and more engaging.
• Learn how to manage projects across multiple stakeholders, balance strategy with execution, and build repeatable systems that can scale with a growing organization.

Requirements & Tech Stack

• You must have completed the second year of a bachelor’s degree, with an interest in communications, business, operations, employee experience, organizational design, or a related field. Master’s are also eligible.
• Strong written and verbal communication skills, with an ability to turn information into clear, concise, and engaging content.
• Has a strong eye for design, organization, and content quality, with an instinct for creating work that is thoughtful, polished, and intuitive.
• Excellent organization and attention to detail, including comfort managing multiple projects, deadlines, and moving pieces at once.
• Demonstrates exceptional professionalism, discretion, and judgment, with the confidence to work alongside senior leaders and represent Operations Experience in high-visibility settings.
• Ability to work onsite in our South San Francisco office 5 days a week (full time).

Additional Information

• This internship is a full-time position, in-person at our South San Francisco office.
• We will host our Spring 2027 interns from spring (January 2027 - April 2027).
• Zipline is unable to sponsor work visas for applicants to this position.
• The hourly rate for this internship is $34 per hour.
• Additional benefits may include relocation support, a housing stipend, overtime pay, paid sick time, and other benefits, where applicable and subject to local requirements.
• Candidates are limited to three (3) applications within a 30-day period.