Field Service Engineer, Minnesota

About the Role

Cytek Biosciences is transforming the future of flow cytometry and is seeking a passionate, driven Field Service Engineer in Minnesota to join their growing team.

Key Responsibilities

• Install, troubleshoot, and repair flow cytometers and Cytek Upgrade products with proficiency and in a timely manner.
• Work professionally and courteously with customers to uphold Cytek’s reputation for service excellence.
• Identify customer needs and contribute to improvements in Cytek products.
• Manage daily schedules, prioritizing urgent customer needs and setting expectations for less urgent issues.
• Provide customer management through telephone technical support, service visit scheduling, gathering product problem information, fault isolation, corrective action, and site visit closure with high quality and efficiency.
• Complete business-related transactions accurately and in a timely manner, including Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expenses.
• Manage personal Service spare parts inventory for accuracy and currency.
• Other duties as assigned.

Requirements & Tech Stack

• Bachelor's degree in Life Sciences, Engineering, or technical Military service preferred.
• 0 - 5 years of previous experience in Flow Cytometry in a lab setting is a plus but not required.
• Previous experience in Flow Cytometry Repair is a plus but not required.
• Basic understanding of biology as it relates to flow cytometry.

Physical Demands And Work Environment

• Full-time position: Monday through Friday, 8:30 a.m. to 5 p.m. Evening and weekend work may be required.
• Ability to travel on commercial airlines, trains, and rental/leased cars.
• Required to lift 25lbs without harm.
• Ability to work in a standing position for 4 hours at a time.