User Experience (UX) Designer I

About the Role

This is an on-site position located in Springfield, MO. Remote work is not an option for this position.

Key Responsibilities

• Develop draft website maps, application models, and image or page templates for review by more senior colleagues.
• Support channel management by analyzing best practices through competitive benchmarking, customer insights, A/B testing, feedback from cross-functional partners, and site feature/functionality enhancement.
• Research and interpret data, trends, and benchmarks relevant to digital products/services design.
• Contribute to the planning, designing, construction, testing, communication, and evaluation of prototype development projects.
• Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
• Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.
• Collate and analyze data using preset tools, methods, and formats.
• Contribute to the understanding of customer segments, trends, needs, and expectations by reporting and providing feedback on client interactions.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Requirements & Tech Stack

• Design the visual and user experience (UX) elements of websites and cross-platform apps.
• Combine business and product strategy, UX design principles, and UX research and feedback.
• Develops and implements website structure and content.
• Directs user behavior by providing accessibility and desirability in the interaction with a product.
• Designs and builds web pages, including layout, content production, editing, and graphic design.
• Analyzes and researches customer and market conditions and facts.
• Produces design concepts and visualizes them, oversees design changes and improvements, integrates technical and visual solutions into a concept, and assists with prototype development.
• Uses systems and software to design and build user interfaces for computer applications.
• Demonstrates a change mindset as well as plans, executes, and monitors activities during times of change whilst keeping performance levels up.
• Works with guidelines and processes in place for producing marketing content.
• Uses presentation software to create digital presentations.

Qualifications

• Bachelor's Degree or Equivalent Level
• Sound experience and understanding of straightforward procedures or systems (7 to 12 months)
• Very limited managerial experience (0 to 3 months)