Supervisor
Henry Ford Health
Detroit, MIFresher1h agovia LinkedIn
Supervisor - Ambulatory Business Operations
About the Role
At Henry Ford Health, we are committed to advancing health and improving lives. As a leading academic health system, we provide a comprehensive continuum of care and a growing network of locations. We are headquartered in Detroit and are shaping the future of healthcare. Our work is grounded in purpose, collaboration, and belonging, empowering team members to grow their careers, contribute innovative ideas, and make a meaningful difference.
Job Description
- Department: Ambulatory Business Operations
- Schedule: Full Time
- Location: Detroit Region
- Shift: Days
GENERAL SUMMARY
Responsible for the supervision of the Ambulatory Business Operations offices, ensuring optimal functioning in customer service excellence, operational quality, and efficiency.
Key Responsibilities
- Ensure service excellence and optimize the reception environment.
- Oversee registration, scheduling, insurance verification, and referral authorization processes.
- Manage payment collection and daily cash management.
- Utilize data-driven management.
- Manage computer and telephone systems.
- Schedule employees and ensure appropriate staff coverage for clinic volume.
- May have oversight of multiple locations.
- Assist Manager with the implementation of organizational initiatives.
Qualifications
- Education/Experience:
- Associate's degree in a related field OR completion of sixty (60) college credits.
- OR Six (6) years of front desk registration leadership experience.
- Skills & Proficiencies:
- Proficient in all aspects of World Class Service Excellence: AIDET, Service Recovery (HEART), Chief First Impression Officer.
- Proficient in Epic EHR or equivalent electronic health record (EHR) systems.
- Proficient in Microsoft Office Applications.
- Demonstrated ability to work with detailed information.