Patient Placement Coordinator, Transfer Center

Beth Israel Lahey Health

Schedule

• 36 hours-Rotating day/night and weekend
• Shift 7AM-7:30PM and 7PM-7:30AM

About the Role

The Patient Placement Coordinator works in collaboration with patients, families, and staff from all sources of patient admissions. This role uses web-based tools to facilitate capacity throughput and communication among colleagues in patient placement and other nursing units. Maintains an in-depth knowledge of the state-mandated rules and regulations governing the preparation of death certificates. Prioritizes the daily operation of the Transfer Center department to provide optimal, timely service. Attention to detail and multi-tasking are essential to consistently monitor multiple computer systems and appropriately place patients. Reconciles multiple systems to confirm accurate patient placement.

Key Responsibilities

• Collaborates with Admission Facilitators to assign patient beds based on clinical necessity and other factors.
• Enters, updates, and maintains data into electronic registration system.
• Accurate data entry of death certificates using the state's electronic death registry system.
• Follows Massachusetts state laws regarding criteria for reporting a death to the Medical Examiner.
• Reports all deaths to NEOB and to Pathologists as needed for Autopsies.
• Monitors EPIC to ensure census numbers are correct.
• Runs and collates various reports and other documents from the EPIC system along with clinical and statistical information.
• Answers multi-telephone lines politely and courteously, dealing with all customers and external callers seeking patient information while maintaining patient confidentiality.
• Interacts with multi-disciplinarians including nurses, physicians, directors, Medical Examiner, Funeral directors, and Unit coordinators.

Requirements & Tech Stack

• High School diploma or GED required. Associate's degree preferred.
• 0-1 years related work experience required.
• Ability to multi-task in a fast-paced environment.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access).

Preferred Qualifications

• Working knowledge of Medical Terminology.
• Prior experience in a hospital or health care environment.

Work Environment & Demands

• Requires close attention to task for accurate completion.
• Work is varied daily; adaptability to respond to changes, use independent judgment, and manage priorities is needed.
• No substantial exposure to adverse environmental conditions.
• NHCW: No patient contact.
• Sensory requirements: Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity <3 feet, Conversation, Telephone, Background Noise.
• Physical requirements: Sedentary work (exerting up to 10 pounds of force occasionally). Constant sitting, Keyboard use. Occasional Fine Manipulation using one hand.