Delivery & Customer Experience Specialist

About Kimbrell’s Furniture

At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: “Our passion is to improve the happiness and well-being of others through home furnishings.” This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day. Together, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. Kimbrell’s Furniture is a Top 100 Furniture retailer operating 44 stores across North and South Carolina, with its headquarters and distribution center in Charlotte, NC.

About the Role

The Delivery & Customer Experience Specialist is responsible for safely delivering and setting up furniture while providing an exceptional white-glove customer experience. This role serves as the final in-home touchpoint, directly influencing customer satisfaction, brand perception, and long-term loyalty. In addition to delivery duties, the position supports showroom operations, warehouse functions, and customer account activities.

Key Responsibilities

• Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism.
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property.
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products.
• Document and report damaged or missing items and escalate customer concerns as needed.
• Provide exceptional customer service and represent the brand professionally in all interactions.
• Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays.
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement.
• Support warehouse activities including receiving, staging, and organizing merchandise.
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies.
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs.
• Assess and document service issues, capturing detailed information and communicating findings to management.
• Perform other duties as assigned.

Requirements & Tech Stack

• Valid driver’s license with an acceptable driving record.
• Ability to safely operate delivery vehicles.
• Ability to navigate routes using maps or GPS.
• Availability for full-time work, including weekends as needed.
• Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs.

Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and experience will be considered.
• Strong customer service and communication skills.
• Ability to deliver a high-quality, white-glove customer experience.
• Basic mechanical aptitude for furniture assembly.
• Attention to detail and accuracy in documentation.
• Problem-solving skills with sound judgment and escalation awareness.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Professionalism and ability to represent the brand positively.
• Ability to lift and carry 10–100+ pounds regularly.
• Physical ability to bend, lift, push, and pull frequently.
• Ability to work indoors and outdoors in varying conditions.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance