Phlebotomist / Administrative Assistant

Key Responsibilities

• Utilize C-I-CARE framework in all patient interactions.
• Manage patient intake, same-day schedule, and follow-up scheduling.
• Understand billing and insurance processes.
• Monitor patient feedback and assist with outreach.
• Provide venipuncture services for pediatric to geriatric populations.
• Perform and assist with extended scope duties: non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain in-office care standards: specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
• Respond to patient messages and follow up on lab cases.
• Assist providers and virtual medical team with clerical duties: biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform front-of-house duties: check-in/check-out, insurance verification, paperwork tasks, test prepping, and tasking to service level expectations.
• Contribute to team development through rounding, team huddles, and problem-solving.
• Support in-office providers with ad hoc requests.
• Perform opening and closing duties, including maintaining office appearance, restocking supplies, and organization.
• Master technology suite: Slack, G-suite, Zoom, Circulation, RingCentral, and Electronic Medical Record System.

Requirements & Tech Stack

• Active phlebotomy certification to practice in WA.
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist (outside of training/externship).
• Strong customer service skills, including establishing and maintaining effective customer relationships and delivering customer-centric solutions.
• Strong written and verbal communication skills.
• High School Diploma or equivalent.
• Proficiency in computer technology: typing, internet navigation, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams.
• Proven ability to display confidence and instill trust during collection.
• Proven track record of persisting through change, taking action on challenges, and learning quickly.
• Mastery of technology suite including: Slack, G-suite, Zoom, Circulation, RingCentral, and Electronic Medical Record System.

Role is full-time (40 hours/week) with 8-hour shifts generally between 6:30 am - 6:30 pm.

Compensation: $25.00 to $27.00 per hour.