Customer Service Specialist

About the Role

The Customer Service Specialist is a full-time, on-site role based in Gurugram, responsible for providing high-quality support to customers across multiple channels, including phone, email, chat, and social media.

Key Responsibilities

• Responding to inquiries about products, orders, deliveries, returns, and custom requests.
• Resolving complaints.
• Ensuring a smooth, personalized customer experience.
• Maintaining detailed records of customer interactions.
• Coordinating with internal teams such as sales, operations, and fulfillment.
• Proactively following up to ensure customer satisfaction.
• Contributing to improving service processes.
• Gathering customer feedback.
• Representing the Moissani brand with professionalism and empathy.

Qualifications

• Strong Customer Service and Customer Support skills.
• Focus on Customer Satisfaction and Customer Experience.
• Excellent Phone Etiquette, clear communication, and active listening skills.
• Good written and verbal communication skills in English.
• Ability to work on-site in Gurugram.
• Ability to manage time effectively and handle multiple requests in a fast-paced environment.
• Comfort using CRM or ticketing tools.
• Basic proficiency with common office software.
• High level of integrity, empathy, and attention to detail.
• A customer-first mindset.

Prior experience in customer-facing roles, preferably in retail, e-commerce, or luxury goods, is beneficial.

Additional language abilities are an advantage.