Implementation and Customer Support Intern

About the Role

The Implementation and Customer Support Intern will help onboard new customers to Stonebase™️ products, including assisting with configuration, data setup, and basic training. This is a full-time, hybrid role based in Coimbatore, with a mix of in-office work and some work-from-home flexibility.

Key Responsibilities

• Responding to customer inquiries
• Troubleshooting issues
• Documenting common problems and solutions
• Escalating technical concerns when needed
• Collaborating with product and engineering teams to share customer feedback and support continuous improvement of the platform

Requirements & Tech Stack

• SaaS products
• Basic technical troubleshooting and problem-solving skills
• Customer service orientation: clear communication, active listening, and patience
• Organizational skills: managing multiple customer requests, documenting processes, and following up on open issues
• Collaborative mindset: ability to work effectively in a team and share insights
• Comfort using productivity tools (e.g., ticketing systems, CRM, spreadsheets)
• Willingness to adapt to new software
• Interest in SaaS, automation, and business operations

Qualifications

• Pursuing or having recently completed a degree or diploma in business, computer science, information technology, or a related field
• Prior internship or project experience in support or implementation is a plus