Bilingual Customer Service Representative
TTEC
San Francisco, CAFresher1d agovia LinkedIn
About the Role
- Cantonese-English Bilingual Customer Service Representative working at the Embarcadero BART station in San Francisco, CA.
- Primarily engaging in face-to-face customer interactions.
Key Responsibilities
- Provide support to Clipper customers in face-to-face interactions.
- Assist customers with various actions related to Clipper cards.
- Issue Clipper cards and add transit value using a custom Point-of-Sale system.
- Respond to inquiries about using physical and mobile Clipper cards for transit in the Bay Area.
- Account for cash, commuter checks, and credit/debit card payments.
Requirements & Tech Stack
- Bilingual in English and Cantonese.
- Reside in San Francisco, CA.
- Willing to work onsite at the ticket booth located in Embarcadero BART Station.
- Basic Excel and computer knowledge.
- Cash handling experience.
- Ability to handle and deescalate customer service situations.
- Familiarity with Point-of-Sale systems.
Qualifications
- A caring and supportive nature.
Work Schedule & Compensation
- Monday – Saturday (Saturdays are required).
- Operating hours: 7am – 7pm (Monday-Friday), 9am – 2pm (Saturdays).
- Base wage starting at $22.06 per hour.
- Eligibility for performance bonus opportunities.