Bilingual Customer Service Representative
TTEC
San Francisco, CAFresher7h agovia LinkedIn
Job Title: Bilingual Customer Service Representative - Mandarin-English
About the Role
- Work directly with Clipper customers in face-to-face interactions at the Embarcadero BART station in San Francisco, CA.
- Provide support and help customers complete various actions related to Clipper cards.
- Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system.
- Respond to questions about using physical and mobile Clipper cards for transit in the Bay Area.
- Account for cash, commuter checks, and credit/debit card payments.
Requirements & Tech Stack
- Bilingual in English and Mandarin.
- Must reside in San Francisco, CA.
- Willing to work onsite at the ticket booth located in Embarcadero BART Station.
- Basic Excel and computer knowledge.
- Cash handling experience.
- Ability to handle and deescalate customer service situations.
What You Can Expect
- Work schedule: Monday – Saturday (Saturdays are required) between 7 am – 7 pm; Saturdays 9 am – 2 pm.
- Base wage starting at $22.06 per hour plus performance bonus opportunities.
- Supportive of career and professional development.
- An inclusive culture and community-minded organization.
- Access to free courses for career growth.