Information Technology Technician

About the Role

The Delaware County Office of Services for the Aging (COSA) is seeking a motivated and resourceful Information Technology (IT) Technician to provide comprehensive hardware and software support. This role involves installing, maintaining, and troubleshooting IT systems, managing user access and devices, and contributing to continuous improvements in IT operations.

Key Responsibilities

• Provide hands-on IT support for hardware, software, and connectivity issues.
• Create and manage user accounts and system access.
• Configure, maintain, and troubleshoot desktops, laptops, tablets, printers, and mobile devices.
• Monitor performance, address network problems, and support shared resources.
• Record help desk requests, track equipment, and maintain accurate technical records.
• Determine user training needs, prepare training materials, and provide instruction on technology topics.

Work Schedule and Additional Information

• Full-time employment.
• Work hours: 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Part-time telework may be available after six months, depending on operational needs and subject to change.
• Salary may be non-negotiable in some cases.
• Further communication regarding this position will be sent via email.

Requirements & Tech Stack

• Hardware Support
• Software Support
• Connectivity Support
• Account Management
• Device Configuration & Maintenance
• Network Monitoring & Troubleshooting
• Technical Documentation
• User Training Assistance

Qualifications

Minimum Experience and Training Requirements

• An associate's degree in any information technology field; OR
• Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; OR
• An equivalent combination of experience and training.
• Applicants within three months of graduating with a qualifying degree will be considered.

Other Requirements

• Meet PA residency requirement.
• Ability to perform essential job functions.

Application Process

• Eligibility will be determined solely by the information provided on the application.
• Attach a copy of college transcripts if claiming education.
• Application must be submitted by the posting closing date.
• All application materials and interview responses must reflect the applicant’s own experience and qualifications.
• Generative AI tools may be used for preparation purposes only; misuse for misrepresentation or assistance during interviews is not permitted.
• Veteran preference may apply per Pennsylvania law.
• Contact 711 (TRS) for assistance with telecommunications relay services.
• Request interview accommodations for disabilities with the interviewer in advance.