On-Site Applications Engineer

About the Role

The Applications Engineer (AE) at Flowserve Corporation provides real-time technical support to customers, offering recommendations for repairs, upgrades, and replacement equipment. The AE is actively engaged in troubleshooting problems and implementing solutions onsite at customer facilities and at Flowserve's repair center in Detroit, Michigan. This role involves daily interaction with design, manufacturing, installation, and operation of pumps and seals in the oil and chemical industries.

Key Responsibilities

• Communicate customer needs to Flowserve and serve as the primary source of information for customers regarding the design, application, installation, operation, and maintenance of centrifugal and liquid ring vacuum pumps, and mechanical seals.
• Act as a liaison between customers and Flowserve's sales engineers, reliability engineers, customer service, and manufacturing.
• Troubleshoot technical problems at customer sites and in-house at the Flowserve Quick Response Repair Center.
• Complete projects requiring both hands-on and mathematical approaches, such as failure analysis reports and product performance reports.
• Evaluate reports and data to support recommendations for equipment improvement, replacement, or repair.
• Present clear verbal and written technical explanations to customers, tailoring content and style to the audience.
• Implement and administer the mechanical seal standardization and customer specification process.
• Help organize and ensure monthly "Bad Actor" meetings to maintain visibility on equipment performance.
• Provide technical guidance on successful installation and operation of products, ensuring standardized installation procedures are followed.
• Maintain data regarding customers' equipment and parts inventories, responding with appropriate actions for inventory reduction and consolidation.
• Maintain data in engineering systems; process engineering change notices; submit corrective action reports; and maintain current, accurate, organized files.
• Help conduct technical training as needed for customers.

Requirements & Tech Stack

• BS Mechanical Engineering, or equivalent technical degree.
• Knowledge of the design, materials, and operational requirements of mechanical seals and rotating equipment, especially centrifugal and liquid ring vacuum pumps.
• Must have a strong customer focus and project a positive corporate image.
• Must be a team player, able to problem-solve and work constructively with customers and co-workers.
• Good organizational skills, able to establish priorities and work to specific deadlines.
• Excellent verbal and written communication skills.
• Computer literate and savvy.
• Local travel using personal vehicle, and some overnight travel required.
• Some physical activity required (e.g., walking large customer sites, and ascending/descending ladders and staircases in multi-story facilities).
• May be required to meet certain medical and physical requirements to perform duties on customer operating facilities.
• Must have and maintain credentials to allow associates to obtain badging access to customer sites including but not limited to Transportation Workers Identification Card (TWIC), background check and drug screen, driver’s license, and safety training requirements.
• In-plant operations experience highly desired.