Team Member

About the Role

Family Farm and Home is a family-owned and operated company founded in Michigan in April 2002. We operate 71 retail locations across multiple states and offer a wide variety of products. Our mission is to provide exceptional service, products, and prices to fulfill the lifestyle needs of our customers. We are seeking dedicated team members committed to our mission and values.

Key Responsibilities

• Promote the Family Farm and Home mission statement and family values.
• Execute daily operational goals and priorities assigned by store management.
• Utilize Farm Hand to receive communication and tasks.
• Greet customers pleasantly and positively upon entry and exit.
• Solicit customers for Loyalty Program, Extended Warranties, Add-on Initiative, Financing, and Item of the Month.
• Answer phone calls professionally.
• Approach and assist customers in-store, on Family Farm and Home supported internet sites, and process special orders.
• Utilize POS for customer checkout and follow all cash handling procedures.
• Use On the Go to complete POGs and Mass layouts.
• Utilize Harvester to complete online customer orders.
• Understand, support, and solicit customer use of financing options and complete customer credit inquiries via current financing websites.
• Assist in setting promotional signage, price changes, clearance prices, and other in-store signage.
• Assist with freight, recovery, and out-of-stock processes.
• Achieve passing scores on corporate store audits, assessments, and store walks.
• Maintain awareness of in-store safety issues and shoplifting activities; communicate potential issues to store management.
• Uphold and support all company Loss Prevention measures.
• Operate a forklift and/or pallet jack safely and efficiently (requires being 18 years old or above).
• Assist in building/assembling store displays, products, and fixtures.
• Maintain cleanliness of the sales floor, receiving, cash office, register area, restrooms, and break room.
• Uphold merchandising, store cleanliness, and safety standards.
• Assist in completing the Daily Operational standards checklist.
• Contribute to a positive working environment.
• Perform other duties as assigned.

Requirements & Tech Stack

• Farm Hand
• POS
• On the Go
• POGs
• Mass layouts
• Harvester
• Forklift
• Pallet jack

Qualifications

• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Commitment to excellent service and customer satisfaction.
• Clear and effective communication skills with customers and team members.
• Organizational skills.
• Attention to detail.
• Ability to multitask.
• Knowledge of basic computer systems.
• Ability to stand for extended periods.
• Ability to reach, bend, twist, kneel.
• Ability to lift up to 50 lbs.