Customer Support Specialist, Bilingual

About the Role

• Deliver legendary service to customers.
• Build customer relationships and provide solutions.
• Work for a family-owned company with exceptional training and career growth potential.

Hours

• Full-Time: 12:30 PM to 9 PM, 4 weekdays and 1 weekend day.
• $2 Shift Differential for California Branch (Ontario, CA).

Key Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
• Become a product and solutions expert to answer questions about product, pricing, and shipping.
• Build business relationships with customers via phone, email, and chat.
• Understand customer needs and recommend Uline's best solutions.
• Assist customers in navigating the Uline website and online ordering.

Requirements & Tech Stack

• High school diploma or equivalent.
• Bilingual (English / Spanish) - fluent in both verbal and written forms.
• Excellent problem-solving, listening, and communication skills.

Qualifications

• Bachelor's degree preferred.
• Prior customer service experience is a plus.
• Eagerness to learn; training is provided.

Benefits

• Complete health insurance coverage.
• 401(k) with 6% employer match that starts day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program for professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and nearby walking path.

About Uline

• North America's leading distributor of shipping, industrial, and packaging materials.
• A family-owned company with over 10,000 employees across 15 locations.
• All positions are on-site.
• Uline is a drug-free workplace; pre-employment hair follicle drug screening is required.