Retail Sales Associate, Stanford Shopping Center

About the Role

As a Retail Selling Colleague at Macy's, you will blend selling with genuine hospitality to create standout shopping experiences. Your role involves understanding customer needs, offering personalized recommendations, and connecting them with the right products and services. You will focus on achieving selling goals through customer engagement and smart selling behaviors, building trust, meeting sales targets, and inspiring loyalty. This position requires a customer-centric approach, maintaining a clean and organized shopping space, and supporting team efforts.

Key Responsibilities

• Greet customers and create friendly, personal conversations to build customer relationships.
• Maintain a shoppable space by recovering the sales floor and fitting rooms, updating signage and pricing, and supporting merchandise moves.
• Share Loyalty program benefits and ensure customers have what they need, ending interactions with a sincere thank-you.
• Support teammates with honesty, care, and collaboration.
• Strive for daily improvement, take pride in work, achieve sales goals, and learn from colleagues.
• Help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay updated on trends and promotions.
• Engage, educate, and sell with confidence.
• Assist with keeping the shopping space clean, organized, and inviting.

Requirements & Tech Stack

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Comfort in communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to adapt to changing priorities.
• Ability to work independently and collaboratively within team dynamics.
• Comfort using electronic devices and handheld equipment.
• Ability to process register transactions.

Essential Physical Requirements

• Talking
• Lifting (at least 25lbs)
• Constant moving
• Standing (for at least two consecutive hours)
• Reaching with arms and hands
• Stooping
• Kneeling
• Crouching
• Climbing ladders
• Reaching (including above eye level)
• Close vision
• Color vision
• Depth perception
• Focus adjustment
• Frequent use of computers and other technology

Qualifications

• Passion for selling and reaching goals.
• Passion for working as a team.
• Passion for creating amazing experiences through genuine hospitality.
• Ability to handle electronic devices with no problem.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program (including mental health counseling and legal/financial advice).