Field Engineer

About the Role

The Field Engineer will provide engineering support to the sales team, assisting with construction management and after-sales field support. This role involves frequent travel to job sites within a specific territory, with the base being the sales office in the NY area. The position will include both field and office work, with extensive formalized training and mentorship to develop skills and understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Key Responsibilities

• Estimated 50% to 75% of time spent in the field on job sites.
• Supporting installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
• Handling complex troubleshooting issues.
• Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service.
• Working in the field on job sites and performing data analysis and remote troubleshooting using building management systems (travel required).
• Troubleshooting issues with existing and newly installed equipment in the field and providing immediate solutions.
• Maintaining expert-level knowledge of all CaptiveAire products.
• Working closely with the engineering team, service team, local sales team, and customers to find the best outcomes on installed jobs.
• Attending construction trade coordination meetings and startups to ensure a good outcome.
• Reviewing and analyzing data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
• Using mechanical building design knowledge to review customer applications and suggest improvements in operation.
• Performing 3rd party training for outside contractors on CaptiveAire products.
• Providing reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.

Requirements & Tech Stack

• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Hands-on, technical internship/co-op experience is preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills are a must.
• If not already completed, expectation of FE Exam completion in the area of study for engineering graduates within 6 months of employment.
• MUST BE A “GO GETTER”!
• Must be able to travel for training.
• CaptiveAire products.
• CASLink remote monitoring system.
• Building management systems.

Qualifications

• 0-5 years of experience.