Implementation Consultant, Benefits

About the Role

• Implementation Consultant I role supporting small business clients by configuring cloud-based HR and payroll software solutions.
• Ideal for detail-oriented professionals passionate about delivering excellent client experiences and developing foundational implementation skills.
• This is a 100% in-office role based at our Schaumburg, IL location.

Key Responsibilities

• Act as client's trusted advisor, ensuring exceptional customer experiences throughout the implementation process.
• Facilitate meetings and maintain communication throughout the life cycle of client implementations.
• Provide smooth transition and post-implementation support, including system maintenance and issue resolution.
• Assist clients in data migration, data mapping, and data validation processes for accurate data integration into HCM software.
• Collaborate with clients to gather and analyze business requirements related to specific HCM functions (e.g., payroll, HR, time, and labor).
• Review system configurations with clients to ensure alignment with their needs and expectations for optimal system utilization.
• Collaborate with internal cross-functional teams, including sales, product SMEs, and project managers, to deliver high-quality implementations.
• Troubleshoot and resolve implementation-related matters, escalating critical concerns when necessary.

Requirements & Tech Stack

• Microsoft Office Suite (strong emphasis on Excel)
• Experience with Excel functions including VLOOKUP, Pivot tables, data manipulation, and analysis.
• Adapt quickly to new software platforms.
• Client Centric Approach: Excellent interpersonal, verbal, and written communication skills with a strong customer-focused mindset.
• Resourcefulness: Problem-solving abilities to overcome obstacles and find creative solutions.
• Project Management: Handle multiple projects concurrently, prioritize tasks, manage timelines, and ensure deliverables are met on time.
• High level of organization and attention to detail.
• Ability to sit for extended periods (7-8 hours a day).
• Ability to operate a computer, use phone systems, and type, utilizing multiple software programs and inquiries simultaneously.

Qualifications

• 1+ years of Customer Service or Customer interfacing role.
• 1+ years of HCM implementation experience (preferred).
• Education:
• Bachelor’s degree strongly preferred.
• Associate degree and relevant experience considered.
• High school diploma/equivalent with at least five (5) years of experience in HCM also considered.