Customer Support Associate
Sutherland
Navi Mumbai0–3 yrs1h agovia Naukri
Job Title: Customer Support Associate
Company: Sutherland
About the Role
- Hiring for Multiple Processes: Voice / Chat / Email Support
- Location: Airoli, Navi Mumbai
- Work Mode: Work from Office
- Employment Type: Full-Time
- Shifts: Rotational Shifts & Night Shifts
- Joining: Immediate Joiners Preferred
Key Responsibilities
- Handle customer queries through Voice, Chat, or Email channels.
- Assist customers with product/service inquiries, orders, payments, refunds, account-related concerns, and other support requests.
- Provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction (CSAT) targets.
- Follow process guidelines and maintain accurate customer interaction records.
- Deliver a professional and positive customer experience.
Requirements & Tech Stack
- Basic computer knowledge
- Multitasking abilities
- Good typing speed and accuracy (for Chat and Email processes)
- Comfortable working in rotational shifts, including night shifts
- Willing to work from the Airoli, Navi Mumbai office
Qualifications
- HSC (12th Pass) / Graduate
- Good verbal and/or written English communication skills, depending on the process.
- Strong problem-solving and customer-handling skills.
- Eligibility Criteria: Freshers and candidates with 1-3 years of experience in BPO, Customer Service, or Customer Support can apply.