Assistant Manager Operations

About the Role

HSBC Asset Management India Pvt Ltd is seeking a fresher for an Apprentice role. The tenure of the Apprentice will be 1 year.

Key Responsibilities

• Ensure timely and error-free reporting of transactions received at the Investor Service Centre.
• Manage customer communication effectively for timely resolution.
• Excel in distribution services and investor services, with a special focus on corporate customers.
• Maintain a close interface with service providers and highlight any discrepancies or gaps promptly.
• Explore and process efficiency suggestions and contribute to achieving customer delight.
• Comply with applicable regulatory requirements for the job profile.
• Contribute to the knowledge management initiative of the customer service team.
• Contribution to recruitments, contingency, and leave planning.
• Ensure compliance with the process manual and FIM.
• Excel in the monthly reporting process.

Requirements & Tech Stack

• NISM VA cleared with valid certification
• Knowledge of local language will be an advantage.

Qualifications

• A good understanding of mutual fund/security markets.
• Good verbal and written communication, team and interpersonal skills.
• Inclination to work in a client-facing role, with a bent of mind for ‘service’.
• Ideally a graduate/post graduate.
• Familiarity with AI-enabled tools is an advantage.