Prod Compliance Sr. Associate

About the Role

The Global Solutions and Risk Compliance (GSRC) organization is part of Amazon's operations, focused on ensuring the compliance of its products and services globally. GSRC's mission is to keep customers, partners, and associates safe and protect the company from legal and regulatory risks. The team collaborates with stakeholders to classify products and ensure regulatory and legal compliance for product listings, adapting operational changes to the evolving regulatory landscape. GSRC designs global, consistent, and scalable solutions, balancing technology-driven and human decision-making.

Key Responsibilities

• Review product information against Standard Operations Procedures (SOPs) and relevant regulatory documentation.
• Classify products using Amazon-specific tools and systems to ensure compliance for Amazon availability.
• Collaborate with managers and Process Experts to address deviations from SOPs and seek guidance.
• Maintain detailed records of assigned tasks and utilize standardized reports for work prioritization.
• Meet Quality, Productivity, and Service Level Agreement targets.
• Identify opportunities for improvement and collaborate with partner teams to reduce manual effort, potentially automating reports using Excel queries.
• Share feedback on team SOPs to contribute to operational process refinement.
• Participate in knowledge-sharing sessions, contributing expertise and learnings.
• Support peers by answering queries and providing process-level training.

Requirements & Tech Stack

• Proficiency in Microsoft Excel for data sets, including filtering, sorting, cell referencing, pivot tables, and data validation.
• Basic understanding of SQL for self-service of defined queries and simple data retrieval modifications.
• Knowledge of Customer Relationship Management (CRM) tools for managing customer data and tracking interactions.
• Attention to detail and ability to analyze and identify patterns across data and information.
• Problem-solving skills, employing logic, intuition, creativity, and design thinking.
• Commitment to investigation, research, and deep dives to seek facts.
• Ability to understand, interpret, critique, analyze, and communicate data.

Qualifications

• Bachelor's degree in logistics, transportation, supply chain, or business.
• Experience in oral and written communication in English.
• Knowledge of consumer product compliance processes and regulations.
• Preferred: 2+ years of work experience in Business Process Outsourcing in domains such as accounting, regulatory compliance, payment processing, IT services, human resources, or quality assurance.
• Preferred: Advanced Excel skills, including VBA.
• Preferred: Experience with database querying (SQL).
• Preferred: Experience as a quality auditor in retail chain management, Fast Moving Consumer Goods (FMCG) company, or a corporate role.
• Preferred: Experience with data analysis in quantitative fields and building data and decision support systems.