Catalog Assistant

About the Role

This opportunity is for a Catalog Assistant within Amazon Home Services. The role requires a customer-obsessed, flexible, smart, analytical, strategic, and execution-focused individual with a passion for e-commerce.

Key Responsibilities

• Work closely with Service Providers, Customer Service team, Customer outbound process, Service category team, and Operations to identify fulfillment gaps and resolve customer issues.
• Partner with program and product management teams to identify long-term fulfillment features and programs.
• Follow pre-defined processes, guidelines, and SOPs to perform tasks with high accuracy and productivity.
• Interact and coordinate with customers.
• Gather and present customer feedback.
• Ensure Amazon remains competitive with wide selection and good product information.
• Solve challenging operational goals.
• Maintain records of work and track business workflow.
• Escalate deviations.
• Report audit results and communicate them within the organization.
• Analyze data and identify new trends/patterns.
• Identify generic patterns in customer escalations and translate them into guidelines and SOPs.
• Provide feedback to streamline existing processes for more consistent, high-quality results.
• Open to working on Saturday & Sunday, with any other 2 days of the week as off.

Requirements & Tech Stack

• Excel
• Microsoft Office products and applications

Qualifications

• Bachelor's degree
• Experience with Excel
• Experience with Microsoft Office products and applications
• Knowledge of Excel at an advanced level