F&B Team Leader
Hilton
Mumbai, Maharashtra, India6h agovia LinkedIn
About the Role
Supervise and guide team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. Create unforgettable dining moments by delivering memorable experiences that make the stay for every guest.
Key Responsibilities
- Support daily outlet operations to ensure smooth service and adherence to brand standards.
- Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
- Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
- Monitor stock levels, manage ordering, and control costs to optimize profitability.
- Drive upselling initiatives, monitor sales performance, and support revenue targets.
- Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
- Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
- Ensure that all food safety standards are met.
Qualifications
- High school diploma or equivalent; proven experience in a similar role.
- Excellent communication, grooming, and interpersonal skills.
- Fluent in English; additional languages are an advantage.
- Friendly, professional, and guest-focused.
- Able to work flexible shifts.
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- Focus on the Now, bringing urgency and discipline to every moment.