Field Service Engineer I Various Locations

About the Role

The Field Service Engineer I (Analytical Instrumentation) supports customers by ensuring Thermo Scientific analytical instrumentation operates reliably, accurately, and efficiently. This role provides on-site and remote technical support for chemical analysis instrumentation within an assigned territory.

Key Responsibilities

• Conduct on-site installation and commissioning of Thermo Scientific chemical analysis instrumentation.
• Perform scheduled preventive maintenance and calibration activities.
• Troubleshoot and repair mechanical, electrical, optical, electronic, computer, and software-related instrument issues.
• Diagnose instrument performance problems and identify appropriate corrective actions.
• Perform instrument testing following repairs, maintenance, and installation to verify equipment performance.
• Provide technical support and troubleshooting assistance to customers and other field service personnel.
• Cultivate and develop positive working relationships with customers and internal partners.
• Travel on short notice to customer locations to resolve technical issues or support other Field Service Engineers.
• Accurately complete and submit field service reports, expense reports, and service documentation in a timely manner.
• Provide basic customer training on instrument operation, routine maintenance, and best practices.
• Escalate complex technical issues to senior Field Service Engineers, Technical Support, or product specialists.
• Provide feedback to technical support, engineering, and product quality teams regarding recurring instrument issues and customer needs.
• Assist with updating and correcting service documentation, procedures, and technical information.
• Maintain assigned tools, test equipment, service parts, and other company assets.
• Follow Thermo Fisher Scientific safety requirements and customer-site safety procedures.
• Develop technical expertise through formal product training, field experience, and collaboration.
• Support projects and initiatives to improve business operations and delivery.

Territory and Travel

• The Field Service Engineer I will support customers primarily within an assigned territory:
• Midwest Region: Chicago, IL; Houston, TX; or St. Louis, MO
• Northeast Region: Cleveland, OH; or Augusta, ME
• Southeast Region: Nashville, TN; Raleigh, NC, or Durham, NC
• Requires significant travel to customer locations throughout the assigned territory, potentially up to 80% travel, including overnight travel.
• Travel outside the assigned region may be required.
• Travel may occur on short notice.
• Ability to acquire and maintain a valid passport is required.
• Must possess and maintain a valid driver's license.

Requirements & Tech Stack

• Mechanical aptitude
• Electrical aptitude
• Troubleshooting skills
• Problem-solving ability
• Customer service skills
• Microsoft Windows operating systems and standard business software
• Ability to read and interpret technical documentation, electrical schematics, diagrams, and service procedures.
• Basic understanding of electrical and electronic systems.
• General understanding of laboratory instrumentation and scientific measurement principles.
• Ability to troubleshoot computer hardware, instrument software, communication systems, and basic networking issues.
• Strong interpersonal and communication skills (verbal and written) with professional working proficiency in English.
• Ability to work independently and collaborate effectively with internal teams.
• Strong organizational and time-management skills.
• Willingness to continuously learn new technologies and complete technical training.
• Ability to comply with customer-site safety requirements and Thermo Fisher Scientific safety policies.

Environmental Conditions & Physical Requirements

• Ability to lift 40 lbs. without assistance.
• Adherence to all Good Manufacturing Practices (GMP) Safety Standards.
• Cleanroom requirements (restrictions on hair products, jewelry, makeup, etc.).
• Fluctuating temperatures (hot/cold).
• Laboratory setting.
• Loud noises (equipment/machinery).
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).
• Standing for full shift.
• Various outside weather conditions.
• Warehouse environment.
• Will work with hazardous/toxic materials.
• Working at heights.
• Physical requirements include the ability to safely lift, move, or maneuver equipment and service components weighing up to 50 lbs., with or without reasonable accommodation.

Qualifications

• Bachelor's degree in Chemistry, Engineering, Physics, Electronics, Instrumentation, or a related technical/scientific field, OR an equivalent combination of education and relevant technical experience.
• Experience troubleshooting electrical, electronic, mechanical, optical, computer, or software systems is preferred.
• Experience working with analytical, mechanical, or robotic instrumentation is beneficial.
• Previous experience in field service, laboratory instrumentation, equipment maintenance, military technical roles, engineering technician roles, or related customer-facing technical positions is beneficial.