RETAIL A+ CERTIFIED COMPUTER TECHNICIAN

About the Role

Micro Center is seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS. This role offers a base pay starting at $15/hour with productivity incentives that can increase hourly rates up to $18-$35 plus SPIFFs. You will spend up to half your time at the Service Counter addressing customer concerns and offering service options, with the opportunity to earn uncapped commissions. The remaining time will be spent in the shop diagnosing and repairing computer devices and communicating repair status to customers.

Key Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment, and other retail products.
• Recommend various service solutions, including data backups, anti-virus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware failures or software problems on electronic devices such as desktops, laptops, mobile phones, TVs, and monitors.
• Assemble custom computers.
• Understand and utilize technical manuals and support resources while maintaining appropriate technical and vendor certifications.
• Maintain a cash till and handle customer transactions.
• Maintain the department by ensuring a clean work area and accurate inventory tracking.
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event.

Requirements & Tech Stack

• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. Apple certifications are highly desirable.
• High School diploma or equivalent.
• One-year related computer service repair or technical customer service experience strongly preferred.
• Excellent communication & interpersonal skills.
• Ability to multi-task and adjust priorities.

Physical Requirements

• Lift up to 50 lbs.
• Stand for prolonged periods of time.
• Shifts include hours before and after the store is open to the public, and may include mornings, nights, weekends, and holidays.