Business Development Center (BDC) Representative

Key Responsibilities

• Answer incoming telephone calls and greet visitors in a friendly, interested, and helpful manner.
• Receive, process, and coordinate all incoming sales inquiries, showroom floor requests, and internet queries.
• Perform clerical and administrative duties for the Sales departments.
• Follow up with prospective customers in response to their email on our website.
• Coordinate questions and issues with the appropriate department personnel.
• Support on-line customers by setting appointments.
• Manage all required paperwork and records and prepare documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Devote yourself to guaranteeing customer satisfaction.
• Establish personal goals consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Provide service or sales management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Perform other duties as assigned.
• Provide administrative assistance as needed.

Qualifications & Skills

• Pleasant and courteous personality.
• Strong administrative and organizational skills.
• Strong phone and computer skills.
• Excellent communication and interpersonal skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
• Drive, passion, and confidence to be successful.
• Desire and ability to work in a performance and process-driven environment.
• Excellent customer satisfaction skills.
• Excellent telephone, writing, and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Some post-secondary education or training.

Experience & Background

• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) is a PLUS.
• Business Development Representative experience is a PLUS.
• Working knowledge of automotive sales/service is desired.
• Automotive experience is a PLUS.
• Internet Sales experience is a PLUS.
• Bilingual is a PLUS.