Inside Sales Representative

About Radwell International

Radwell International is a global leader in the distribution, repair, and sale of industrial automation, electronic, hydraulic, pneumatic, CNC, and motion control products.

Why Work at Radwell?

Radwell offers a collaborative, team-oriented environment where employees are empowered to grow professionally, contribute ideas, and make a meaningful impact.

Benefits Include

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Career Development and Advancement Programs
• Employee Referral Bonus Program
• Fitness and Wellness Initiatives

Position Summary

The Inside Sales Representative is responsible for managing inbound sales opportunities, responding to customer inquiries, and delivering exceptional customer service through phone, email, and other communication channels. Using Salesforce and other business systems, this role develops and converts sales opportunities while building lasting customer relationships.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Manage sales opportunities from initial inquiry through order fulfillment.
• Generate quotations and convert opportunities into revenue-producing sales.
• Source products and negotiate pricing for manufacturers not currently supplied by Radwell.
• Review inventory availability and fulfill customer orders from stock when possible.
• Ensure prompt, professional, and accurate communication with customers.
• Maintain a high level of customer satisfaction through outstanding service and follow-up.
• Enter quotations and orders accurately into company systems.
• Confirm order details, delivery requirements, payment terms, and customer expectations.
• Meet daily sales activity and quote generation goals.
• Build and maintain customer records with complete and accurate information.
• Collaborate with internal departments to ensure customer commitments are met.
• Maintain product, pricing, and sourcing information within business systems.
• Perform database maintenance and support data integrity initiatives.
• Proactively develop new business through outbound customer outreach and relationship building.
• Achieve established sales, revenue, and productivity goals.
• Perform other duties as assigned.

Success Measures

• Quotes Generated Per Day
• Monthly Invoice Volume (Minimum Target: $200,000)
• Quote-to-Order Conversion Ratio
• Outbound Call Activity
• Invoiced Revenue Generated
• Customer Calls Handled

Qualifications & Experience

Required Qualifications

• Minimum 1 year of customer service experience.
• Strong communication and relationship-building skills.
• Strong computer proficiency and ability to learn new systems quickly.
• Ability to understand and manage a sales cycle.
• Proficiency with Microsoft Office, email, internet applications, and CRM systems.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Previous call center or contact center experience.
• Inside sales, customer support, or account management experience.
• Experience with Salesforce or similar CRM platforms.
• Experience working in distribution, manufacturing, industrial, or technical product environments.

Knowledge, Skills & Abilities

• Customer-focused mindset with a passion for service
• Strong sales aptitude and closing ability
• Excellent verbal and written communication skills
• Ability to prioritize workload and manage multiple tasks simultaneously
• Strong attention to detail and accuracy
• Ability to build rapport and establish trust with customers
• Adaptability in a dynamic and growth-oriented environment