Medical Records Specialist

About the Role

Comfort Medical, a subsidiary of Coloplast, seeks a Medical Records Specialist to join a growing team. This role is responsible for interacting with medical facilities and providers' offices to collect medical record documentation, manage medical files, and scan them into the database. Candidates should be based in or near Coral Springs, FL or Minneapolis, MN.

Key Responsibilities

• Organize and maintain customer medical records by collecting pertinent information and uploading leads into the database.
• Review medical records for missing documentation, checking physician’s notes for appropriate diagnosis to justify Comfort Medical’s service.
• Verify that correct signatures are present on all required paperwork, such as physician’s orders.
• Ensure the correction and receipt of deficient documentation and documentation requiring signatures within the required timeframe.
• Call referral sources to obtain corrected, deficient, or missing documentation.
• Ensure accuracy of file components and scan documents into the system as applicable.
• Collect verbal orders, written copies of verbal orders, and authenticated doctor’s orders prior to billing for supplies.
• Identify and overcome objectives to resolve complaints, ensuring customer retention and satisfaction.
• Identify and report errors and quality deficiencies to the manager.
• Fulfill requests by clarifying desired information, completing transactions, and forwarding requests.
• Maintain customer records by accurately and completely entering information.
• Keep equipment operational by following established procedures and reporting malfunctions.
• Update job knowledge by participating in educational opportunities.
• Enhance organizational reputation by accepting ownership for new requests and exploring opportunities to add value.
• Contribute ideas for problem resolution to better serve customers and improve productivity.
• Communicate effectively with teammates to ensure high quality and timely expedition of customer requests.
• Remain knowledgeable of Medicare policies and federal/state regulations affecting sales activities and physician interactions.
• Assist with shipping and other duties as required.
• May be asked to engage in overtime as a high performer.

Requirements & Tech Stack

• Data entry
• Computer programs proficiency
• Telephone direct sales
• Call center experience (desired)
• Medicare policies
• Federal/state regulations
• Advamed Code of Ethics on Interactions with Healthcare Professionals

Qualifications

• High school diploma or equivalent experience.
• English/Spanish bilingual (preferred).
• Clerical skills.
• Willingness to take initiative and work independently.
• Ability to conduct business to the highest ethical and professional standards, complying with applicable laws and regulations, and company policies.