Field Engineer

About the Role

The Field Engineer will serve as engineering support for our sales team, assisting with construction management and after-sales field support. This role will require frequent travel to job sites throughout a specific territory but will be based at our sales office. The position will involve both field and office work, including extensive formalized training and work under a mentor to develop skills and gain an understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Key Responsibilities

• Estimated 50% to 75% of time spent in the field on job sites.
• Support installations and equipment start-ups to ensure high quality outcomes and adherence to engineering principles.
• Handle complex troubleshooting issues.
• Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service.
• A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required).
• Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
• Maintain expert level knowledge of all CaptiveAire products.
• Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs.
• On site for construction trade coordination meetings and startups to ensure a good outcome.
• Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system.
• Use mechanical building design knowledge to review applications for customers and suggest improvements in operation.
• Perform 3rd party training for outside contractors on CaptiveAire products.
• Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues.

Requirements & Tech Stack

• 0-5 years of experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum is preferred.
• Hands-on, technical internship/co-op experience is preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience is strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills are a must.
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment.
• Must be a “go getter”!
• Must be able to travel for training.

Qualifications

• Frequent travel to job sites throughout a specific territory.
• Combination of field and office work.
• Understanding of CaptiveAire products, troubleshooting, and application engineering processes.
• Ability to support installations and equipment start-ups.
• Ability to handle complex troubleshooting issues.
• Ability to perform customer service and coordination.
• Ability to perform data analysis and remote troubleshooting using building management systems.
• Ability to maintain expert level knowledge of CaptiveAire products.
• Ability to work closely with various teams and customers.
• Ability to review and analyze data from installed equipment.
• Ability to use mechanical building design knowledge.
• Ability to perform 3rd party training.
• Ability to provide reports.