Caller

About the Role

Realty Exchange & Co. is a growing real estate organization focused on connecting clients with suitable property opportunities in the Pune Division and surrounding areas. The company works with residential and commercial properties, supporting buyers, sellers, and investors throughout the transaction process. Realty Exchange & Co. emphasizes professional communication, transparent dealings, and client satisfaction as core values. Team members collaborate across onsite and remote settings to ensure efficient operations and responsive customer service.

The Caller role is a full-time, hybrid position based in the Pune Division, with some flexibility for work from home.

Key Responsibilities

• Make outbound calls to prospective and existing clients.
• Share basic information about available properties.
• Gather client requirements for follow-up by the sales team.
• Maintain call logs.
• Update client details in internal systems.
• Schedule appointments.
• Coordinate with team members to ensure timely client contact.
• Answer inbound queries.
• Provide clear and courteous information.
• Escalate complex questions to relevant colleagues.
• Meet daily and weekly calling targets.
• Adhere to scripts and compliance guidelines.
• Contribute to a professional and positive client experience.

Requirements & Tech Stack

• Basic computer proficiency, including using CRM or calling software, updating records accurately, and working with spreadsheets or online tools.
• Comfort with working in a hybrid setup (onsite in Pune Division and remote).
• Ability to work independently with minimal supervision.
• Prior experience in telesales, call center operations, or real estate calling is beneficial but not mandatory.

Qualifications

• Strong verbal communication and active listening skills, with the ability to speak clearly and confidently over the phone.
• Customer service capabilities, including handling inquiries politely, managing objections, and maintaining a professional tone.
• Time management and organizational skills to manage call volumes, follow up on leads, and meet daily targets.
• Collaborative mindset, with the ability to coordinate with sales and operations teams and follow established processes.
• Minimum educational qualification: completion of secondary education.
• Higher education in business, communications, or related fields is an advantage.