IT Field Technician

About Arcare

Arcare is a multi-state healthcare network dedicated to making comprehensive, high-quality care accessible to everyone, particularly in rural and underserved communities. Our mission, "Health for All," drives us to accept every patient and improve health outcomes. We foster a supportive, collaborative environment where employees are valued, encouraged to grow, and empowered to make a meaningful impact. We invest in professional development, leadership growth, and long-term careers, promoting a healthy work-life balance with predictable schedules.

About the Role

Arcare is seeking a skilled, personable, and enthusiastic IT Field Technician to join our team. In this full-time role (Monday-Friday, 8:00 AM - 5:00 PM), you will diagnose, troubleshoot, and repair computer hardware, software, communication equipment, and network services. You will also proactively install and configure computer systems, hardware, software, personal computers, operating systems, servers, peripherals, and communication equipment. Support from the IT Senior Field Technician will be available as needed. This position requires a willingness to learn and adapt to new technologies.

Key Responsibilities

• Regular attendance at work.
• Answer user inquiries regarding computer software or hardware operations to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Read trade magazines and technical manuals or attend conferences and seminars to maintain knowledge of hardware and software.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
• Provide help desk direction and support.
• Supervise and participate in computer hardware and software upgrades.
• Take initiative in establishing and achieving standards for equipment and networks including service qualities, availability, and customer service.
• Participate in the continuous improvement of operation systems through upgrades, implementation of new standards and procedures, tool development, virus and patch resolution.
• Supervise the documentation of user, hardware, and software inventories and document procedures utilized to correct problems and publish on the Arcare Intranet help site.
• Set up technology assets for network use.
• Coordinate and establish new users on the system.
• Establish and maintain network users, user environment, directories, and security.
• Perform other duties as prescribed and directed by the VP of Technology.
• Participate in organizational performance improvement activities.

Requirements & Tech Stack

• Travel: 20-40%

Qualifications

• High school diploma or equivalent.
• Six (6) to twelve (12) months of related experience preferred.
• Strong communication skills with the ability to work independently and collaboratively in a team.
• Eager to learn and adapt to new technologies.
• Passionate about helping others succeed in their roles.