IT Support Tech I

About the Role

This role is an excellent opportunity for an early-career IT professional, including recent college graduates, seeking hands-on experience across desktop support, enterprise systems, manufacturing technology, and end-user support.

Key Responsibilities

• Serve as the primary point of contact for employee technology support requests
• Troubleshoot and resolve hardware, software, system, and application issues
• Support Microsoft Windows, Microsoft Office, Teams, Intune, remote access tools, and business applications
• Assist with user account setup, access requests, and basic system administration tasks
• Install, configure, maintain, and upgrade desktops, laptops, peripherals, and printers
• Support Manufacturing Execution Systems (MES) and other operational technology applications
• Document support requests, resolutions, and technical procedures
• Contribute to knowledge base articles and self-service documentation
• Partner with users across the business to understand issues and provide excellent customer service
• Stay current on emerging technologies and best practices
• Support a safe, quality-focused, and collaborative work environment

Requirements & Tech Stack

• Associate's degree in Computer Science, Information Technology, or a related field; or an equivalent combination of education and experience
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Ability to prioritize and manage multiple requests
• Interest in learning enterprise technologies, manufacturing systems, and IT operations
• Ability to explain technical concepts to non-technical users
• Microsoft Windows
• Microsoft Office 365
• Microsoft Teams
• Microsoft Intune
• Active Directory
• ERP systems

Qualifications

• Associate's degree in Computer Science, Information Technology, or a related field; or an equivalent combination of education and experience
• 1+ years of IT support, help desk, or technical support experience (Preferred)
• Experience supporting:
• Microsoft Windows
• Microsoft Office 365
• Microsoft Teams
• Microsoft Intune
• Active Directory
• ERP systems
• A+, Microsoft, or other relevant technical certifications (Preferred)
• Oracle support experience (Preferred)
• Experience with report writing and reporting tools (Preferred)
• Experience in a manufacturing environment (Preferred)
• Exposure to Microsoft SQL databases (Preferred)

Recent graduates with strong technical aptitude, curiosity, and a desire to learn and grow are encouraged to apply, even without formal experience.