Customer Care Executive / Front Office Executive

About the Role

The Front line Executive will be responsible for assisting walk-in customers, coordinating sales activities, and ensuring smooth front-office operations. This role is ideal for someone who enjoys interacting with people, providing solutions, and working in a dynamic retail environment.

Key Responsibilities

• Welcome and assist walk-in customers professionally.
• Handle customer enquiries through phone calls, WhatsApp, and other communication channels.
• Understand customer requirements and guide them towards suitable products.
• Coordinate with the sales team regarding product availability, orders, and follow-ups.
• Maintain customer records and update enquiries.
• Support billing coordination, order processing, and day-to-day front-office activities.
• Ensure excellent customer satisfaction and build long-term customer relationships.

Qualifications

• Experience as a Customer Care Executive or Front Office Executive.
• Strong communication and interpersonal skills.
• Ability to multitask and manage front-office operations efficiently.